Privacy Policy

1. Who We Are

Ruckus ("ruckus.sh," "we," "us," or "our") is a communication platform operated by Simplisik LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, desktop application, mobile application, and web application (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your username, email address, and password (stored in hashed form).
• Profile Information: You may optionally provide a display name, avatar, bio, or other profile details.
• Content: Messages, files, images, and other content you send through the Service.
• Server & Channel Data: Information about servers you create or join, channels, roles, and permissions you configure.
• Payment Information: If applicable, payment details are processed by our third-party payment processor and are not stored on our servers.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and version.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Usage Data: Features used, actions taken, and interaction patterns with the Service.
• Connection Data: Information necessary to establish and maintain voice, video, and text connections.

2.3 Information From Third Parties

If you log in through a third-party authentication provider, we may receive your name, email address, and profile picture from that provider, subject to your privacy settings with them.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Deliver messages, voice, and video communications
• Process and complete transactions
• Send administrative information (service updates, security alerts)
• Respond to inquiries and provide customer support
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues, fraud, or abuse
• Enforce our Terms of Service and comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• With Other Users: Your profile information, messages, and content are visible to other users in the servers and channels you participate in, according to the privacy settings of those spaces.
• Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, analytics, customer support), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Safety & Enforcement: We may disclose information to protect the rights, property, or safety of Simplisik LLC, our users, or the public, and to enforce our Terms of Service.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Message content in servers may persist after account deletion if it was sent in shared spaces, but will be disassociated from your account and attributed to a deleted user.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a portable copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your information for certain purposes.
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, contact us at the email address listed below. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

10. Third-Party Links & Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Cookies & Similar Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookies through your browser settings, but disabling them may affect functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Simplisik LLC
Email: privacy@ruckus.sh